IMPORTANT UPCOMING CHANGES
As we strive to maintain and enhance the quality of our services and facilities, we wanted to inform you about important upcoming changes. These changes are crucial to ensure that we can continue to provide you with the best possible experience, maintain our facilities, and meet rising operational costs.
PRICING CHANGES
MEMBERSHIPS
Beginning October 25th 2023;
All current monthly dues will be increased. In general, the following membership rate increase formula will be used:
- If current rate is <$44/month, new rate will be $45/month.
- If current rate is between $45-$49/month, new rate will be $50/month.
- If current rate is >$50/month, new rate will be unchanged.
- Member extra floats will be increased to $40 (from $35).
- Discounts on services will be reduced to 15% (from 20%)
All “non-banking” float memberships will be discontinued. Clients with this membership will be moved to our current “banking” membership.
All “shared” and “multi float” memberships will be discontinued. If you currently have a shared or multi float membership, you will have the option to move to our current membership at a discounted rate of $45/month.
SERVICES
Beginning October 25th 2023;
The following changes will occur:
- First Single Float will increase to $65 (from $60)
- Intro 3-Pack will increase to $165 (from $150)
- 90 Minute Massage will increase to $160 (from $150)
- 90 Minute Massage and Float Combo will increase to $215 (from $210)
- Shareable packages will no longer be available. All packages will be non-shareable.
We understand that any increase in expenses can be a concern, and we want to assure you that this decision was not taken lightly. The new dues are essential to secure the financial stability of our organization and maintain the high standards that our members have come to expect.
We value your membership and are committed to delivering exceptional value in return. We will be in contact personally with all our members regarding these changes – but please feel free to reach out to us in the meantime if you have any questions or concerns regarding this change. Our dedicated team is here to assist you and address any inquiries you may have.
We appreciate your understanding and continued support as we work together to ensure the long-term success and sustainability of Float House. Your contribution plays a vital role in our shared success.
NEW BOOKING PLATFROM
MINDBODY -> HELMBOT
As most of you are aware, we are currently using Mindbody Online as our booking software and POS system (since 2014!). However, as of November 1st 2023 we will be moving to a new booking and POS system called Helmbot.
We are very excited about this move, as this was a program developed by float tank centre operators – for float tank centres, and includes a great deal of improvements for us over Mindbody.
A few notable changes will be:
- Easier bookings – the intuitive web app is easy to use and is mobile friendly! No need to download anything to your phone.
- User friendly online store – easy access to all our services, packages and memberships.
- Waitlists – simply click an already reserved appointment and add your name to the waitlist and be texted automatically if it becomes available.
- Streamlined checkout process – simple, safe and secure checkout.
- No more duplicate accounts – your service credits will be usable between both of our locations! No longer will you need multiple logins for our different locations.
- Early appointment notifications – if your room is ready ahead of your scheduled appointment time – we can text you to let you know!
+ much MORE!
Please keep in mind, all the data from Mindbody Online will be safely and securely transferred to our new platform including; credit card information, service credits, appointment history, sales history, customer notes and email preferences.
We have been working hard in the backend for many months now to make this move as smooth as possible, however some issues may arise. If you have any questions or concerns regarding this upcoming move – please reach out to us!