As of March 21 2020, ALL personal services have been forced to close by the BC public health officials due to the Covid-19 pandemic. At this time, there has been no indication that the ban will be lifted any time soon. This unfortunately means that we must anticipate that we will be closed the bulk of April. We were optimistic that early April we could re-open, but this doesn't seem to be the case.
In light of this, we will be cancelling ALL scheduled appointments in April (massages/floats) and will be blocking off the entire schedule for the month.
We will continue to monitor the situation on a daily basis and we will be keeping a close eye on the news and recommendations from the BC government as they roll out.
Stay safe and stay inside.
It's still too early to say when exactly we will be reopening our centres, but we remain optimistic that it will be sometime in early April. We have made plans to adjust our float schedule in order to prevent any interaction or overlap between guests. This revised schedule will also allow us to institute several safeguards with respect to sanitation and disinfection. We are hopeful that these changes will allow us to resume operations in April and maintain a 100% safe space for our guests and staff.
Services on Account
Any previously purchased service, whether a float or massage, will NOT EXPIRE. We will extend expiry dates as necessary, so please do not worry about losing any of your services.
We are happy to suspend a membership for up to six (6) months after which the membership fees will be reinstated. On the other hand, if a client wishes to cancel their membership outright, we will waive our 1-month cancellation policy. Please note, however, that all membership floats WILL NOT EXPIRE or be lost during this time if you choose to continue with your membership. You can simply bank floats for use in the future. Our business (like many others) relies heavily on the support of our members and we would greatly appreciate your help throughout this difficult time by NOT CANCELLING your membership.
We do hope that everyone is doing what they can to stay safe and healthy during these challenging and disquieting times. Social distancing is something that we have a lot of experience with, and as many of you know, it's not a bad thing.
Hope to see everyone very soon.
Float House Team